Every Verilocation customer benefits from VeriCare Essentials, providing the operational support needed to keep your fleet technology running.
For fleets where uptime, performance visibility and faster issue resolution are critical, VeriCare Pro and Enterprise introduce proactive service management and enhanced operational oversight.
Your tracking, camera, and temperature systems don’t just collect data — they determine whether your vehicles are safe, compliant, and on the road. If one of them fails, every day without resolution is a safety exposure, a compliance risk, and dead revenue.
No footage. No driver coaching data. No evidence if the worst happens. A system offline for 20 days isn’t a support issue — it’s a liability.
Food and pharma fleets run on evidence. A 20-day resolution window on a P2 doesn’t meet the standard your customers or the regulator expects.
Every day a vehicle is off the road or running blind, your operation is absorbing a cost that a faster resolution would have prevented.
Included with every Verilocation platform deployment, VeriCare Essentials ensures your fleet technology remains operational and supported.
Designed for fleets where uptime, performance insight & faster resolution matter. VeriCare Pro introduces proactive monitoring and structured service management to reduce operational risk and ensure value is always delivered.
Enterprise is designed for large fleet operators requiring formal governance, executive reporting and structured operational planning around their fleet technology.
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| Feature | Essentials
£0 · included |
Pro
From £750/mo |
Enterprise
From £3,000/mo |
|---|---|---|---|
Support & Response |
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| Support hours
UK-based support desk. Not a 24/7 service. |
UK desk · business hours | UK desk · business hours | UK desk · business hours |
| SLA response
Initial response to any raised case. |
Within 8 hours | Within 5 hours | Within 2 hours |
Resolution Targets |
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| P1 — Platform
Global platform issue affecting all customers. |
Up to 12 hours | Up to 12 hours | Up to 12 hours + priority comms & post-incident report |
| P2 — Temperature
Temperature monitoring failure or alert. |
Best-efforts | Up to 5 business days | Up to 3 business days |
| P3 — Tracking & Camera
Tracking or camera system issue. |
Best-efforts | Up to 5 business days | Up to 5 business days |
| P4 — Routine maintenance
Scheduled or non-urgent maintenance. |
Best-efforts | Up to 10 business days | Up to 10 business days |
| If we miss an SLA
How we put it right. |
— | Escalated to your sector lead + remediation plan at your monthly call |
Automatic service credit 15% of the VeriCare Enterprise fee · no claim required |
Installation |
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| Installation lead time
Offered installation date from confirmed order. |
Standard scheduling | Up to 10 business days | Up to 7 business days |
Service Management |
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| Case management portal
Submit, track and manage cases online. |
— | 5 users | 10 users configurable |
| Dedicated sector support team
Food · Pharma · Logistics · Parcel. |
× | ✓ | ✓ coordinated by your SDM |
| Monthly performance call
Case themes, performance and agreed actions. |
× | ✓ | ✓ |
| Service Delivery Manager
Named SDM and governance lead. |
× | × | ✓ |
| Onboarding & adoption
Helping the platform deliver measurable value. |
Self-serve guides | Guided Named contact · remote · no Fleet Success Plan |
Solution Consultant-led On-site · Fleet Success Plan + 5 consultancy days / year |
Whether you require reliable baseline support or structured operational management, VeriCare ensures your systems continue delivering value to your fleet.
