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Veri Care

A Structured Support for Fleet Technology

Every Verilocation customer benefits from VeriCare Essentials, providing the operational support needed to keep your fleet technology running.

For fleets where uptime, performance visibility and faster issue resolution are critical, VeriCare Pro and Enterprise introduce proactive service management and enhanced operational oversight.

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When your kit goes down, your wheels stop.

How long can you afford to wait?

Your tracking, camera, and temperature systems don’t just collect data — they determine whether your vehicles are safe, compliant, and on the road. When one of them fails, every day without resolution is a safety exposure, a compliance risk, and dead revenue. On Essentials, that wait can be 20 business days.

Safety

We all know, a camera down is an incident with no defence.

No footage. No driver coaching data. No evidence if the worst happens. A system offline for 20 days isn’t a support issue — it’s a liability.

Compliance

A temperature excursion unresolved is an audit finding waiting to happen.

Food and pharma fleets run on evidence. A 20-day resolution window on a P2 doesn’t meet the standard your customers or the regulator expects.

Efficiency

A grounded vehicle is revenue your operation doesn’t get back.

Every day a vehicle is off the road or running blind, your operation is absorbing a cost that a faster resolution would have prevented.

VeriCare Essentials

Reliable baseline support

Included with every Verilocation platform deployment, VeriCare Essentials ensures your fleet technology remains operational and supported.

  • Platform access
  • Standard support queue
  • Standard response SLAs
  • Reactive issue resolution
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VeriCare Pro

Structured operational support

Designed for fleets where uptime, performance insight & faster resolution matter. VeriCare Pro introduces proactive monitoring and structured service management to reduce operational risk and ensure value is always delivered.

  • Dedicated sector-aligned support team
  • Reduced resolution timeframes
  • Proactive system monitoring
  • Monthly performance reviews
  • Operational reporting
  • Direct support channel access
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VeriCare Enterprise

Operational Partnership

Enterprise is designed for large fleet operators requiring formal governance, executive reporting and structured operational planning around their fleet technology.

  • Named Service Delivery Manager
  • Structured governance reviews
  • SLA credit protection
  • Operational performance planning
  • Executive reporting
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Compare Service Tiers

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VeriCareEssentials VeriCarePro VeriCareEnterprise
Platform Access
Standard Support
Standard Response SLA
Proactive System Monitoring
Monthly Performance Reviews
Operational Reporting
Dedicated Support Team
Named Service Delivery Manager
Governance Reviews
SLA Credit Protection